| CLEO’s Housing Law Guided Pathways are free online tools
that help Ontario tenants complete forms and documents related to common
housing law issues. The pathways use a question-and-answer format to guide
users through their situation and place their responses into the forms or
documents they may need. These tools are designed for tenants dealing with
issues such as money a landlord may owe, maintenance or repair problems, or
eviction for unpaid rent. The pathways provide general legal information, not legal
advice.
This resource:
•
Guides tenants through interactive,
question-based interviews related to specific housing law issues
•
Helps users complete documents connected to
return of money claims, maintenance or repair problems, and eviction for unpaid
rent
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Generates personalized documents such as
completed forms, tip sheets, letters to landlords, and payment plan forms
•
Gives users instructions on how to submit
completed forms to the Landlord and Tenant Board
•
Allows users to save their work by creating an
account, with privacy protections for personal information entered into the
system
•
Uses plain language to make housing law
processes easier to understand and navigate
•
Builds digital navigation skills by helping
users work through an interactive online legal tool
These guided pathways can be used to support digital
literacy, housing literacy, and access to legal information by helping learners
navigate online forms, understand tenant-related processes, and take informed
next steps when dealing with housing issues in Ontario.
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