Literacy and Basic Skills (LBS) programs have been buffeted by change – the introduction of a new curriculum framework, EOIS-CaMS, performance management, and the list goes on. In this paper, we will take a moment to get back to the heart of LBS programming: teaching adults how to improve their skills. For years, LBS programs have been defined as client-centred. No two adult learners are the same. As a result, the application of differentiated instruction to LBS classrooms, small groups and one-to-one tutoring matches is critical to working effectively with adult learners.