Workplace Literacy (SFS)

Resource:

Get Set for Customer Service

   
Author(s): Laubach Literacy Ontario
Published: 2023
Funder(s): MLITSD
   
Annotation:


This targeted training package includes all the materials you need to run a workshop series about budgeting, organization and time management. 

The package includes:

  • Power Points
  • Learner Plan Template
  • Learner Assessment
  • Learner Workbook
  • Handouts and Activities

The training has been developed to be delivered over 10-11 sessions. Each session will take 1.5 - 2 hours.  Each session has a PowerPoint presentation. There is one learner workbook, which is used for all 10-11 sessions. The workbook can be printed, or distributed online as a fillable PDF. There are individual handouts in some of the sessions and an answer key for the workbook. In addition, there is a sample learner plan template with suggested milestones that can be used by Employment Ontario funded programs.


Note: This is a revised version of the program from 2018.


   
URL: https://drive.google.com/file/d/1WdCJp6PxQgZK7ddW1Lza7Yh_4Eib0x96/view
File(s): Archive (ZIP) Get Set for Customer Service Final 2023.zip
   
Skills for Success: Adaptability
Collaboration
Communication
Creativity and Innovation
Digital
Numeracy
Problem Solving
Reading
Writing
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